We are A globally curated boutique. We are your premier global sourcing agent, dedicated to finding and delivering the latest must-have items that are currently trending and highly acclaimed across the globe
We are a large-scale global supermarket offering curated shopping services. Every product we sell is the latest, most sought-after item with outstanding reviews from countries around the world. We are also your go-to store for essential items you need right now. I'm confident you'll love shopping with us and remember us fondly!
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Procurement Cycle: Once you place your order, we immediately source/customize your products through our procurement/manufacturing network. As a dedicated sourcing/customization team, we can connect with suppliers and factories for immediate procurement—even for single-item orders!
Procurement takes 3-5 days. Logistics Shipping duration varies by distance: 5-10 days.
Logistics Fastest: 8-10 days for delivery.
Logistics Slowest: 10-15 days for delivery.
If customs clearance delays extend shipping time, delivery may take 15-20 days. For significant customs delays, we will email you before shipment. If no response is received, we will issue a refund.
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| Worldwide | Standard Shipping | Free shipping over $69 | 10-15 Business Days |
| Fast Express Shipping |
$13.99 |
8-10 Business Days | |
SHIPPING UNAVAILABLE COUNTRIES & REGIONS
* Because our warehouses and factories are located in the United States, Europe, China, and Vietnam, the shipping time is relatively long. we do not provide express shipping service for Japan Malaysia Thailand New Zealand Singapore South Korea Taiwan Macau Hong Kong and other countries for the time being.
*Due to the high shipping cost and long shipping time, we do not provide retail and wholesale service for the following countries and regions at the moment. Sorry for the inconvenience caused.
Countries and regions (Sort alphabetically):
Africa, Antarctica, Bouvet Island, Ecuador, Falkland Islands, French Southern Territory, Nicaragua, Peru, Saudi Arabia, South Georgia and South Sandwich Islands.
1. About Delivery Time:
The time frame of order delivery is divided into two parts: Total time = Processing time + Shipping time.
Processing time: 1-3 business days (Due to some force majeure, such as out of stock items or package disinfection, it may take more time for delivery these days)
Shipping time: You can check the estimated shipping time in the chart above.
We use outside delivery companies (UPS, FedEx, DHL and GOFO). The speed of shipping depends on how much time they need to deal with the packages, we cannot guarantee the exact delivery time as well.
*Shipping Time does not include a 1-3 business day processing period required to process your order from the date your order is placed.
2. About Tracking Number:
Once the package is sent, we will send you a shipment notification e-mail. You can track your order with the tracking information provided in the e-mail or by logging in to your account on musthavestroe.com
3. About Taxes:
For most countries, our customers do not need to pay import fees, customs duties or VAT (valuable additional taxes). However, We never charge users customs clearance fees.
We are excited to offer international shipping for most destinations of the world.
4. About Shipping Addresses:
Please make sure and double check that you input your correct address and contact information before placing the order. Leave fields blank if they don't apply to your shipping or billing address. And input your information in the appropriate fields.
*Do not use the nickname or the package may be returned to send for not matching the recipient.
5. About Changing Shipping Addresses:
Please contact us in time to check the status of your order if you need to change the order information. Because shipping addresses cannot be changed once the package is sent. You need to contact local delivery carrier to change to your new address once the package has been sent out.
6. About Shipping Fees on Wholesale:
Due to the relatively high logistics costs required for wholesale, this part of the cost needs to be borne by the buyer. However, if we cooperate for a long time, we will make some reductions or exemptions for this part of the fee according to the actual situation.
7. About The Package Delivery:
Please note that once the package leaves the Customs of the origin, the shipping responsibility will be handed over to the carrier. If the package is lost during this period, please contact the carrier for your inquiry and claim.
1) We can ship your order, so please believe that it can reach you no matter how far it travels! For more information on international shipping, please contact us at service@musthavestroe.com.
2) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and Germany Mexico Brazil custom clearance issues.
3) If the package does not arrive within 30 days after you placed your order, please contact our Customer Service and we will reply as soon as possible.
*If you have any question that not mentioned above, please contact our Customer Service at service@musthavestroe.com.
Return Policy
Thank you for shopping at musthavestroe.com. We strive to provide our customers with the highest quality products to ensure maximum satisfaction. If you are not completely satisfied with your purchase, we apologize for any inconvenience caused. We accept exchange or refund requests for unused items in their original condition and packaging within 15 days of delivery. Details for refund requests are as follows.
Returns and Exchanges:
1. As these items are procured/custom-made, we do not accept returns without cause. We only process claims for quality issues. If a quality issue arises, please record a video and email it to us. We will respond to your inquiry and resolve the issue within 24 hours. Quality issues include: damage or deterioration.
2. If dissatisfaction arises from incorrect sizing, material, composition, or other details, we offer partial compensation for that specific item only. Should you insist on a return/refund, as this is a custom item, you must cover return shipping costs and ensure the garment is clean and neatly packaged upon return to our warehouse. After inspection and confirmation, we will issue a full refund.
3. As a global supermarket buyer and proxy shopping seller, we occasionally encounter isolated package issues during sales, production, or shipping. In such cases, we kindly ask for your understanding and patience. Thank you for trusting our store. We offer new-item coupons to buyers demonstrating high integrity and tolerance. For buyers who act maliciously, are excessively picky, initiate disputes without email communication, or act impulsively, we typically process their requests slowly. In severe cases, we may blacklist their bank cards.
Return Process
When returning any item from your order, please first email our customer service at service@musthavestroe.com to specify the item(s) you wish to return and the reason.
Our customer service team will respond within 1-2 business days with a resolution and return instructions. After receiving our return guidelines, please repackage the items in their original packaging.
Drop off the package at your local post office. Once you obtain a tracking number, send it to our customer service email to help us identify the order. Otherwise, we cannot process the return.
If your return request is approved, most returns will be processed within 5 business days after we receive your package. We will issue the refund to your original payment method. Once the refund is processed, you will receive a confirmation email.
Please note that due to varying processing times by financial institutions, it may take 5–10 business days for the refund to appear in your bank account. Return Conditions.
If the return is due to consumer reasons, the consumer is responsible for shipping costs based on your chosen carrier. If the return is due to our fault (e.g., damaged or incorrect items received), the consumer will not be charged for return shipping.
Returned items must be unused and in their original packaging. We do not accept returns of worn, damaged, washed, or altered items.
Items marked as non-returnable cannot be returned.
We do not accept returns without a proper return request. We do not provide freight-to-collect (FTC) service for packages returned to us. Return shipping costs are your responsibility.
Please note: Products deemed unsuitable due to incorrect size selection or failure to contact us for information changes before shipment cannot be considered product quality issues; responsibility lies with the customer.
Please note that responsibility lies with the customer for lost or returned packages resulting from incomplete or incorrect information at the time of order placement, and failure to contact us before shipment. Please note that once a package leaves the customs office at the point of origin, shipping responsibility transfers to the carrier. If a package is lost during this period, please contact the carrier for inquiries and claims.
Please double-check all details before mailing returns. We are not responsible for returns of non-game style changers.
Refunds cannot be issued for packages already shipped or in transit. If the product itself has quality issues, please contact our customer service within 24 hours. After verifying your order information and the product damage, we will send you a new product free of charge.
Note:
* Custom or personalized items have a 15-day return policy.
* Returns/exchanges are not accepted for non-quality issues. (Quality issues include: damage, incorrect product, etc.)
Return Address
请通过service@musthavestroe.com Contact our customer service.
You will receive a reply with the return shipping address within 1-2 business days.
Note: Do not return items to the address printed on the package. That is not our return address and will delay processing.
Order Cancellation
If you cancel your order within 24 hours of purchase, we will issue a full refund. To cancel, submit a support ticket via “Contact Us.” Orders canceled after 24 hours but before shipment incur a 15% cancellation fee. We cannot accept cancellations after an order has shipped.
How can I pay for my order with credit\debit card?
You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.Please see below the payment methods we accept:
Pay With Credit/Debit Card
When you pay with a credit or debit card, you need the name printed on the card, the card number, the month and year the card expires, and the 3-digit or 4-digit security code.
This information, along with the billing address for the credit card, must be entered during the purchase process.
We accept the credit/debit cards listed above.
Please note that musthavestroe.com does not save your credit/debit card number or personal information entered into the payment fields when you make a payment. For questions regarding your transactions on your credit/debit card, please consult the bank that issued your credit/debit card.
Note
We accept payments paied by PayPal and credit card, You can check our Payment Methods page for more information.
Please don't worry. It's safe to order on our website.
When purchasing from Musthavestroe your financial details are passed through a secure server using the latest SSL (secure socket layer) encryption technology. Credit card details are never stored on the Musthavestroe website in any way, and are passed on directly to our Payment Gateway for authorization and authentication. Welcome to choose your favorite items on our website.
Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
Your credit card may be refused for any of the following reasons:
-The card may have expired. Check that your card is still valid.
-Please make sure that the credit card issuer has opened up shopping transactions on online websites in various countries for you. If not, the payment will fail.
-You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
-You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
-Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.
Your bank card has been blacklisted because you repeatedly requested and cancelled orders after the seller had shipped the goods.
It is recommended not to repeatedly refuse payments and become a blacklisted merchant. Maintain the credit integrity of your card and repay to become a trustworthy credit card user, as this will help you enjoy shopping. For any issues related to shopping or after-sales, communicate via email. Do not impulsively refuse payments. If your bank card is stolen, it is advisable to immediately contact the bank to freeze it. If your card is not frozen and is used fraudulently, refusing payment may lead to damage to your personal credit.
There are various discounts, promotions and special offers on our site. The best way to get some of the codes is to check our banners or announcement bars. You can also sign up to receive our promotional emails. You can find the signup form at the bottom of any page on our site. New customer signups will receive a coupon code for 10% off your order just for signing up along with exclusive offers.
Discount codes may be applied during checkout. Add items to your cart and select the checkout option. On the same page that you enter your address information you'll notice a field to enter the discount code. Enter the code here and click the "Apply" button. Your total should adjust to reflect your discount. Some discounts and promos do not require a code and will be applied automatically.
No. Only one discount offer or promotion may be used per order.
Once you've completed your order, you'll receive a "Thank You" email confirming it. It confirms that your order was successfully submitted.
If you haven't received an order confirmation email, please contact us via our company email address.
Once the package is sent, we will send you a shipment notification e-mail. You can track your order with the tracking information provided in the e-mail or by logging in to your account on Musthavestroe.com
If you do not receive it within the specified time, please contact us via our company email address. We look forward to hearing from you.
If you need to change your order information, please contact us in time to check the status of your order. If your package has not been sent out, we can change the size, color or your personal information for you.
Once the package has been sent out, you need to contact our customer service and we will contact the carrier to check whether the package information can be changed. If the information cannot be changed and the product received is not suitable, it cannot be regarded as a product quality problem and the customer is responsible for it.
Please check the order information carefully when placing your order to avoid any possible trouble that may arise later.
We apologize that you received a damaged item. Please send a photo of the damaged product to service@musthavestroe.com with your order information. We will evaluate the issue, and if we agree that the problem is on our part, we will send you a new product for free.
Please note that any damaged items after 30 days of delivery cannot be returned or refunded. Unsuitable products due to incorrect size selection or not contacting us to modify the information before the package sent cannot be considered as a product quality problem and are the responsibility of the customer.
We can provide free size exchange service, but customers need to pay the shipping cost for sending the original product back. After receiving and checking the original product, we will send the item with new size out. If you are not sure about the size choice, you can send an email or private message to contact us for help.
It is only possible to make a change to your order if the order has not been processed. You must immediately contact our Customer Care team (service@musthavestroe.com) with your change/cancellation request details included, this will minimize the processing delay with your order due to the changes being made.
The time frame of order delivery is divided into two parts: Total time = Processing time + Shipping time. *Processing Time: The order processing time depe nds on the time frame of the quality check, the packaging and also on the stock status of the in dividual product It usually takes 1-3 business days to process your order (while some items may need 3-7 business days or longer). You will receive an email notification once your order has been shipped.
If you've paid for express shipping and the package didn't arrive in time as stated in our shipping policy, you can contact us for a shipping refund.
You can check our Shipping Policy page for more information.
Once the package is sent, we will send you a shipment notification e-mail. You can track your order with the tracking information provided in the e-mail or by logging in to your account on musthavestroe.com
If you need to check the status of your shipment or proof of delivery, please enter your tracking number or reference number at the package tracking platform 17track.net to see the details. If you don't know how to check the order status with tracking number, you can see our help page or contact us to check the status for you. We're glad to help.
First double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call the carrier and provide your tracking number for more information.
*If the above situation does not answer your question, please contact our Customer Service at service@musthavestroe.com.
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